LATE ARRIVALS
Please arrive 15 mins prior to your appointment, all scheduled appointments have a 15 minute grace period to allow for unpredicted traffic or parking difficulties. If you anticipate that you will be later than 15 minutes, please call ahead to see if we have the availability to complete your service in full.
One late client can throw off our entire schedule and cause our other clients to be late for their commitments. Therefore, if you arrive more than 15 minutes late, we treat you as a walk-in and we will try and accommodate you at the next available unbooked slot
CANCELLATIONS
No-shows & last-minute cancellations mean that we have blocked a slot for each booked appointment, which results in a loss for our business. All cancellations are to be done at least 24hrs prior to your appointment.
EVE Onboard reserves a right to refuse bookings for clients who continuously no-show, no-message, no-call, have disruptive behavior, or refuse to comply with EVE Onboard's company policy.
For last-minute cancellations, can be canceled 3 hours in advance by calling 083 782 6568 for Northriding & 071 927 7463 for Midrand.
Please give at least 3 hours' notice so that we have the opportunity to offer your reserved time slot to another client on our waiting list. We understand that sometimes emergencies happen, and it’s not always possible to give adequate notice when you can’t make an appointment.
COMPLIMENTARY FIXES
We have a 7-day repair policy. If your nails chip, tear or lift within 7 days, we will fix it for free.
Anything after this will be done at a cost of R40.00 per nail to repair.
Nail sets should last approximately 14 days if well looked after;
If you are ever dissatisfied with any service from ourselves, we will gladly make the corrections necessary to exceed your expectations within 3 days of your original services. No refund will be issued once the client leaves the salon as this will be deemed as the client is satisfied and happy with our services.
Always remember, nails are jewels, not tools. Be kind to your nails and they will look beautiful for weeks after your service.
Love, EVE ONBOARD TEAM
